Effective Date: 01/01/2026
Business Name: Phoenix Counseling and Resources, LLC
Website: www.pcandrllc.com

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1. Introduction

Phoenix Counseling and Resources, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

This policy applies to information collected through our website, contact forms, and any related services.

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2. Information We Collect

A. Information You Provide Voluntarily

When you complete a contact form, request services, or communicate with us, we may collect:

• Name

• Email address

• Phone number

• General inquiry details

Important: Please do not include sensitive personal health information (PHI) in website forms. These forms are not intended for clinical communication.​

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

This information is collected through tools like Google Analytics to improve website performance and user experience.

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3. How We Use Your Information

We may use your information to:

• Respond to inquiries and contact requests

• Provide information about services

• Improve website functionality and user experience

• Monitor and analyze usage trends

• Maintain security and prevent misuse

We do not sell your personal information.

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4. Use of Third-Party Services

We may use trusted third-party services to support our operations, including:

• Website hosting (e.g., Wix)

• Analytics tools (e.g., Google Analytics)

• Practice management systems (e.g., SimplePractice)

These providers may have access to limited data as necessary to perform their functions but are not permitted to use it for other purposes.

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5. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance user experience

• Analyze site traffic

• Improve functionality

You can choose to disable cookies through your browser settings.

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6. Data Security

We take reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet is 100% secure.

For clinical services, secure communication and documentation occur through our HIPAA-compliant platform (SimplePractice), not through this website.

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7. Your Rights and Choices

You may:

• Request access to your personal information

• Request correction or deletion of your data

• Opt out of future communications

To make a request, contact us using the information below.

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8. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this site.

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9. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

For Questions or Concerns:

Contact Elysia Ergle at 256-712-5180 or elysiaergle@pcandrllc.com